Managed Services
We Watch.
So You Don't Have To.
We take full ownership of the technologies we implement. Through Vanguard, we provide a single pane of glass across your entire security stack — keeping everything updated, healthy, and running so you can focus on your operations.
What You Get
Operational peace of mind
We don't just deploy and walk away. Our managed services team ensures your security infrastructure stays stable, available, and up to date.
Single Pane of Glass
Vanguard unifies your entire security stack into one dashboard — asset status, policy compliance, and platform health at a glance, regardless of vendor.
Always Up to Date
We handle firmware upgrades, patch management, and configuration updates so every component stays current, hardened, and running the latest version.
Stability & Availability
Proactive health monitoring and dedicated support ensure your security infrastructure remains operational around the clock — peace of mind for your operations.
Dedicated Support
A named team that knows your environment. Not a generic helpdesk — engineers who understand your architecture, your constraints, and your priorities.
24/7 Monitoring
Round-the-clock oversight of your security infrastructure. We detect issues before they become problems and resolve them before they impact operations.
Rapid Response
When issues arise, our team responds immediately. Backed by Vigilant for automated containment and our Tier 1-3 analysts for complex escalations.
Service Tiers
Choose the level that fits your needs
Essentials
For organizations that need reliable upkeep and monitoring of their security infrastructure.
- Platform health monitoring
- Firmware & patch management
- Configuration management
- Monthly reporting
- Business hours support
Most Popular
Professional
For organizations that need proactive management with faster response and deeper visibility.
- Everything in Essentials
- Vanguard single pane of glass
- Proactive issue resolution
- Quarterly reviews
- Extended hours support
Enterprise
For organizations that need full operational ownership with 24/7 coverage and dedicated resources.
- Everything in Professional
- 24/7 monitoring & response
- Vigilant automated response
- Dedicated named team
- Continuous improvement program
The Difference
Managed by us vs. managed by you
| Soterics Managed | Self-Managed | |
|---|---|---|
| Updates & Patches | Handled proactively by our team | Your team's responsibility |
| Visibility | Single pane of glass via Vanguard | Multiple vendor dashboards |
| Health Monitoring | 24/7 proactive monitoring | Reactive — you find out when it breaks |
| Support | Named team that knows your environment | Generic vendor helpdesk |
| Availability | SLA-backed uptime guarantees | Best-effort |
Frequently Asked Questions
What does 'managed' actually mean?
We take full operational ownership of the security technologies we deploy. That means updates, patches, health monitoring, configuration changes, troubleshooting, and support — all handled by our team. You get the security, we handle the operations.
Do you only manage Soterics products?
No. We manage the full stack of technologies we implement, including third-party solutions. If we deployed it, we manage it — regardless of vendor.
What is the single pane of glass?
Vanguard acts as a unified dashboard across your entire security stack. Instead of logging into five different vendor consoles, you see asset status, compliance, health, and alerts in one place. Your team gets clarity, not complexity.
How do you handle updates without disrupting operations?
We schedule updates around your operational windows, test changes in advance where possible, and always have rollback plans ready. For critical patches, we assess risk and coordinate timing with your operations team.
What are the response times?
Response times depend on your service tier. Enterprise customers get 24/7 coverage with immediate response. Professional and Essentials tiers have defined SLAs during supported hours. Critical issues always get priority regardless of tier.
Can we start with Essentials and upgrade later?
Absolutely. Many customers start with Essentials and upgrade as their environment grows or as they see the value. The tiers are designed to scale with your needs.
Let us handle the operations
Focus on your business. We'll keep your security infrastructure running, updated, and healthy.